Warlord Games have resolved the issues that were plaguing their email service.
From their announcement:
Our recent raft of email issues has finally been resolved, and we now have one email address for all queries, questions, order issues, complaints, compliments or communiques of any kind.
Please use email@example.com for all of the above, and we will reply as soon as possible.
Sorry for any confusion folks, and remember that you can always contact us by phone at +44 115 978 4202.
(Please note: Both the firstname.lastname@example.org and email@example.com addresses are now considered closed. Emails to these addresses will receive a message kindly asking you to resend your query to the info address.)