From the letter:
An open letter to Alyssa Faden of Torn Armor.
Did you really have to take so little responsibility and say that WE failed? After a nice paragraph in which you say you should take the blame, you write a long text blaming us. Wrong.
Basically, your figures were not produced because the digital files you provided do not work. Yet you try to shift responsibility for that to Defiance. Defiance DID NOT create the digital files. It was never our responsibility to do that. You should admit that, but you do not.
This is your project -- the only person responsible for the fact that Defiance never received workable files is ultimately you, Alyssa. The buck stops with you when it comes to Torn.
After the original files proved unworkable, the vendor you hired to fix them did not provide results which could be manufactured (Did you really want us to try and make a 20 mm resin figure in 5 parts???). Nothing that happened at Defiance, the 'changing of the guard' or the 'turbulent times' changes that.
You claim to have patience. Well, you are now choosing (it is a choice on your part) to close your project. Ultimately, this might still be a fixable problem. We have suggested possible solutions. You have decided not to do that. That is your decision and your responsibility. Do not blame anyone else for it.
I am really disappointed in you.