As with most companies, there have been changes over at Ares Games based on the COVID-19 outbreak. They've posted up an article talking about what they're doing this time and what products will be affected as well as a hopeful timeline of when they'll be able to start sending things back out again.
From the announcement:
Due to the Coronavirus (COVID-19) pandemic, Ares Games informs of the closing of its Italian office and North American warehouse. The entire Ares’ team is working from home, and still receiving and collecting customers' requests to be fulfilled at a later date.
As of March, 24th, Ares Games’ USA logistic and fulfillment partner, Alliance, announced that its warehouses will stop operations, closing until further notice. Quoting from the announcement of Alliance's owner Steve Geppi:
"Product distributed by Alliance has been shipping from our Fort Wayne, IN and Austin, TX warehouses. Both are closing at the end of the day on Tuesday, March 24th, in the interest of employee safety and to comply with direction from local governments. Any orders not shipped by that time will not be processed until further notice. Your dedicated sales team will still be working remotely and will help you with any orders you’d like to place today or questions you may have."
Alliance is Ares’ major logistics partner and services all our non-European customers from its Fort Wayne, Indiana warehouse. For Ares Games, this announcement means we will not be able to ship products to our customers, or service customer care requests, until the emergency is over and the warehouse reopens.
Both new products and restocks will not ship until further notice. Existing inventory can still be ordered by our retail customers from distributors who are still open, as long as their stock lasts.