Not PR in terms of sales-speak, just more solid addressing of issues raised. People will always whinge, and you can’t and shouldn’t answer all, but there has been a sensation of stonewalling that actually makes the complaints worse, not better. I’d also suggest things like loosening the draconian forum policy of not mentioning other firms - other companies don’t do it, their business doesn’t suffer, and they don’t appear to be so ‘confrontational’ by doing so. IMHO it’s a silly rule and not conducive to discussion.

It’s not as if R figures will often be compared negatively, is it? :)

“Would you, under current circumstances, allow people to directly refer to miniatures from your old metal range, for example say, someone incorporating rules for using a Mid-nor army in their self-published game ?

Why not (as long as we are sent an official written request)? In any case, our copyrights need to be on the pictures and Rackham has to be mentioned in the credits indicating that these are pieces from the game Confrontation or AT-43 for instance. “